Shipping policy

Shipping Policy

Thank you for shopping with SNL Wave. We work to process and ship orders as quickly and securely as possible. Please review the information below before placing your order.

Order Processing

Orders are generally processed within 1–3 business days after payment is successfully completed.

Business days are Monday through Friday and do not include weekends or federal holidays.

During holidays, promotions, periods of high order volume, or circumstances outside our control, processing may take slightly longer.

Once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.

Shipping Destinations

We currently ship to eligible addresses within the United States, as available during checkout.

Certain products or shipping methods may not be available to all locations.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on factors such as:

Delivery location
Package size and weight
Shipping method
Carrier rates

Any applicable shipping charges will be shown before you complete your purchase.

Estimated Delivery Times

Estimated delivery dates shown at checkout are estimates and are not guaranteed.

Once your order has been transferred to the shipping carrier, delivery times may be affected by circumstances outside the control of SNL Wave, including:

Carrier delays
Severe weather
Holidays
Transportation interruptions
High shipping volume
Incorrect or incomplete addresses

SNL Electronic Wave is not responsible for delays caused by the shipping carrier or circumstances outside our reasonable control.

Tracking Information

When tracking information is available, you will receive a shipping confirmation after your order has shipped.

Please allow time for the carrier’s tracking system to update after the shipping label is created.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your address carefully before completing checkout.

If you notice an address error, contact us immediately at:

support@snlwave.com

We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made once an order has entered processing.

SNL Wave is not responsible for delivery problems resulting from an incorrect or incomplete address supplied by the customer.

If a package is returned to us because of an incorrect address, failed delivery attempt, refusal, or other customer-related delivery issue, additional shipping charges may apply before the order can be resent.

Lost or Missing Packages

If your tracking information shows unusual delays or your package has not arrived within the expected delivery period, please contact us at:

support@snlelectronicwave.com

We may assist with reviewing tracking information or opening a claim with the applicable carrier when appropriate.

If tracking shows that a package was delivered but you cannot locate it, please:

Check around the delivery location
Check with household members
Check with neighbors when appropriate
Contact the shipping carrier

Please contact us promptly if the package still cannot be located so we can review the situation.

Damaged Packages

Please inspect your order as soon as it arrives.

If an item arrives damaged, defective, or incorrect, contact us within 7 calendar days of delivery at:

returns@snlwave.com

Please provide:

Your order number

A description of the issue

Clear photographs of the item
Photographs of the shipping box and packaging, when applicable

Please keep the item and all original packaging while we review your request.

For additional information, please review our Return & Refund Policy.

Refused or Undeliverable Packages

If a package is refused, unclaimed, or returned to us because the carrier could not complete delivery, the customer may be responsible for any additional shipping costs associated with reshipping the order.

If a refund is approved instead, original shipping charges and applicable return shipping costs may be deducted from the refund unless the delivery issue resulted from an error by SNL Wave.

High-Value Orders

For security and fraud-prevention purposes, certain higher-value orders may require additional verification or a signature upon delivery.

We may contact you if additional information is required before an order can be shipped.

Shipping Restrictions

Some products may be subject to carrier, location, size, weight, safety, or other shipping restrictions.

If we are unable to ship an item to the address provided, we will contact you regarding available options. If the order cannot be fulfilled, the affected item or order will be canceled and refunded.