Return & Refund Policy

We have a 14-day return policy, which means you have 14 calendar days after your item is marked as delivered to request a return for unused items.

To be eligible for a return, your item must be in the same condition that you received it, unused, with all original packaging, manuals, accessories, parts, labels, and promotional materials included. You’ll also need your order number or proof of purchase.

To start a return, contact us at returns@snlwave.com.

If your return is accepted, we will provide instructions on how and where to send your package. Please do not send items back without first requesting and receiving return approval.

For standard returns, customers are responsible for return shipping costs. If the return is due to an incorrect, damaged, or defective item, SNL Wave may provide a prepaid return label after reviewing and approving the request.

Once a return is approved, the package must be shipped within 7 calendar days of receiving the return instructions.

You can always contact us with return questions at returns@snlwave.com.

Damages and Issues

Please inspect your order upon delivery.

If your item arrives defective, damaged, or you receive the wrong item, contact us within 7 calendar days of delivery so we can evaluate the issue and make it right.

Please provide:

• Your order number
• The product name
• A description of the issue
• Clear photos of the item
• Photos of the shipping box and packaging, when applicable

Please keep the item and all original packaging until your request has been reviewed.

Depending on the circumstances and product availability, we may offer a replacement, exchange, prepaid return label, partial refund, or full refund.

Condition of Returned Items

All returned merchandise is inspected after it arrives.

All returns must be approved by SNL Wave before being shipped back. Please do not send an item back without prior approval. Unauthorized returns may be refused, and a refund will not be issued unless the return qualifies under our return policy.

Items returned unused, complete, and in their original resalable condition will not be charged a restocking fee.

If an item is returned used, incomplete, missing original packaging, manuals, accessories, parts, labels, or other included materials, SNL Wave may deduct a restocking fee of up to 25% from the refund.

The amount of any deduction will depend on the condition of the item, missing contents, damaged packaging, and any resulting reduction in resale value.

Items that are severely damaged, altered, misused, missing essential components, or have a removed or altered serial number are not eligible for return or refund.

If a return is denied and the customer wants the item shipped back to them, the customer will be responsible for the shipping cost.

A restocking fee will not apply if an item arrives damaged, defective, or incorrect and the issue is reported within the required timeframe.

Final Sale Items

Products specifically marked “Final Sale” on the product page are not eligible for returns, refunds, or exchanges, except if the item arrives damaged, defective, or incorrect.

Certain items cannot be returned, including:

• Gift cards
• Items specifically marked Final Sale
• Clearance products specifically marked as non-returnable
• Used or altered products
• Items damaged because of misuse, neglect, improper installation, or improper handling
• Items missing essential parts or components
• Products that cannot be resold for health, hygiene, or safety reasons once opened, when this restriction is disclosed on the product page

If you have questions about whether a particular item is eligible for return, contact us at returns@snlwave.com before sending it back.

 

Return Shipping

Customers are responsible for return shipping costs for standard returns.

We recommend using a trackable shipping service and keeping your tracking information until your return has been completed.

SNL Wave is not responsible for returned packages that are lost or damaged while being shipped back using shipping arranged by the customer.

Original shipping charges are non-refundable unless the return resulted from an error by SNL Wave.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

Please allow approximately 3–5 business days after your return arrives for inspection and processing.

If approved, the refund will be issued to your original payment method.

Please remember that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

If an applicable restocking fee or return shipping charge applies under this policy, the amount may be deducted from your refund.

Cancellations

Orders may only be canceled before they have been processed or shipped.

We cannot guarantee that a cancellation request will be completed before an order is processed.

Once an order has shipped, it cannot be canceled. After delivery, the customer may request a return if the item qualifies under this policy.

Contact Us

Returns & Refunds:
returns@snlwave.com

General Questions, Orders & Shipping:
support@snlwave.com

Please do not send any merchandise back until your return has been approved and you have received return instructions from SNL Wave.